Customer Service

 

Shipping
What are your shipping rates for delivery within Australia?
We offer a flat-rate shipping fee of $9.95 for all orders shipped within Australia. Orders over $199 qualify for our free shipping offer.
How long will it take to process my order?
Sending your order quickly and safely is our number one priority. Our order processing times are generally 2-3 business days for stocked items.
What if my order is damaged in transit?
In the very unlikely event your order is damaged in transit, please contact us immediately and we will work with you to achieve a positive outcome.
Do you offer Express Post shipping within Australia?
Yes. We offer Express Post shipping service for select stock products. Please check your cart for availability of this service.
Which carriers do you use for shipping within Australia?
We use Australia Post for the majority of our deliveries within Australia. To ensure your order is delivered safely and securely, we use the Australia Post eParcel service.
Do you offer international shipping?
Orders over $599 qualify for our free shipping offer.

We offer very competitive shipping rates to the countries listed below. If your country is not listed, please contact us as we are consistently expanding our global shipping destinations.
How long will it take to receive my order?
Once shipped, a confirmation is sent to the order email provided at checkout which will include your tracking information.
How do I track my order?
To access your tracking number, please check the email provided at checkout for your shipping confirmation or Sign In to your account.
How will my order be packaged?
Direct Coins take pride in sending every coin very carefully packaged, using protective wrapping and / or protective fill, to ensure your order arrives safely and without damage.
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Payment
What is PayPal and how do I use it?
To use PayPal as your payment option, simply choose 'PayPal' at checkout, complete all required fields and select 'Place Order'. You will be directed to PayPal to complete your payment.
What currency do you accept?
All pricing on our website is quoted in Australian Dollars (AUD). Please check with your payment provider for conversion rates / fees to AUD.
Do your prices include GST / TAX?
All pricing quoted on our website includes GST / TAX. GST is a legal requirement for any products shipped within Australia.
What payment options do you offer?
Our payment options include Visa, Mastercard, AMEX, JCB, PayPal, Zip Pay, Afterpay, Apple Pay, Google/Android Pay and TransferWise.
Afterpay - Shop now. Enjoy now. Pay later.
With Afterpay, you can buy what you want today and pay for it over a period of time in four equal instalments, interest free.
Zip - Buy now, pay later
Zip - Buy now, pay later! Zip is available only in Australia for approved orders from $49.
What is Apple Pay and how do I use it?
Apple Pay is easy to use and works with the Apple devices you use daily. You can make secure purchases when available online using Safari.
What is Google Pay and how do I use it?
Google Pay is the fast, simple way to pay online. It brings together everything you need at checkout and keeps your information safe and secure.
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Products & Services
Do you buy coins or provide valuations?
Currently, we do not offer a buy-back or valuation service for coins or banknotes. Our focus is on the distribution of high quality modern coins.
How do I use my Gift Card?
Once purchased, eGift Cards can be redeemed at checkout by entering your unique code within the Apply Gift Card Code box (located under Payments Methods). The amount will be applied to your order.To check your remaining balance (if available), please...
How can I be sure your products are authentic?
At Direct Coins, we only offer premium quality products from the world’s leading mints and guarantee our products are 100% genuine!
Do you offer refunds or exchanges?
We offer a 14 day money-back guarantee from time of receipt or exchange if your item is not as described on our website. All products we offer are brand new and sourced either directly from the mint or from highly reputable distributors.
Do you offer wholesale products?
Yes. We are one of Australia's fastest growing wholesale distributors of collectable coins.
How can I earn Reward Points?
Reward Points can be earned for purchases within our store. For more information or to register, please click here to visit our Real Reward Points page.
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Customer Account
Do I need to create an account to complete my order?
Our website includes a ‘Guest’ checkout option which only requires basic contact and shipping information but we highly recommend creating an account.
How do I update my account information?
To update any details within your account, please ‘Sign In’ to your account and select the relevant option from your account dashboard.
What if I can't remember my account password?
If you are a registered customer and do not remember your password, please select 'Forgot Your Password?' at the login screen.
How do I subscribe to your newsletter?
To subscribe to our online newsletter, scroll to the bottom of our homepage and enter your email address into the ‘Subscribe to our Newsletter’ field
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Privacy & Security
Is Direct Coins a registered business?
Direct Coins Pty Ltd has been trading since 2012 and is a fully registered Australian family owned and operated company trading under ABN 31 642 204 733.
How do I know my personal information is safe?
We strongly believe security and privacy are the most important factors when it comes to purchasing online. Direct Coins comply with all relevant privacy and cyber security laws within Australia.
How can I be confident Direct Coins website is secure?
Our website is secured using Instant SSL certificates; a world leader in website security offering 2048-bit digital signatures and up to 256 encryption.
How do I know my credit card details are secure?
To ensure your card details are secure, we use Stripe for credit card payments offering the highest security and encryption available.
Can I securely store my credit card details to streamline future orders?
Yes. You can safely save your credit card details to streamline future purchases if you have a registered customer account with us.
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Customer Assistance
What if I need help using your website or advice on products?
When available, online chat (located at the bottom right of your screen) is the fastest option for customer service.
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